RETURN POLICY / SHIPPING POLICY

 Returns/ Refunds:

Our return policy lasts 30 days for all products. If 30 days have gone by since your purchase is delivered, unfortunately we cannot offer you a refund.

You are responsible for paying for your own shipping costs for returning your item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.

Refund (if applicable)

Once your return is received and inspected, we will issue your refund. If you are approved, then your refund will be processed. It can take 5-10 Business days to show on your statement. Your refund will automatically be applied to your credit card or original method of payment.

If you’ve done all of this and you still have not received your refund, please contact us at ouroborialis@gmail.com

Sale Prices:

If you used a discount code with your purchase you will not be eligible for a refund if it makes your original purchase invalid with your discount.

We do not refund the difference for a previous purchase during a sale. If you would like the sale price, you will need to send your original product back to us for a refund, and reorder at the sale price.

Shipping

We do our best to process all orders same business day as they are received nevertheless, orders received in the afternoon will ship as soon as possible. Western Arms is not responsible for any fees and customs duties at country of import including Canada.

Ouroborialis LLC cannot be held responsible for any lost packages or shipping delays caused by carriers/customs clearance. If the post office loses your package, there is nothing we can do. Sorry for any inconvenience. 

Thank you

 

REFUND POLICY

Our return policy lasts 30 days for all products. If 30 days have gone by since your purchase is delivered, unfortunately we cannot offer you a refund.

You are responsible for paying for your own shipping costs for returning your item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.

Refund (if applicable)

Once your return is received and inspected, we will issue your refund. If you are approved, then your refund will be processed. It can take 5-10 Business days to show on your statement. Your refund will automatically be applied to your credit card or original method of payment.

If you’ve done all of this and you still have not received your refund, please contact us at ouroborialis@gmail.com

Sale Prices:

If you used a discount code with your purchase you will not be eligible for a refund if it makes your original purchase invalid with your discount.

We do not refund the difference for a previous purchase during a sale. If you would like the sale price, you will need to send your original product back to us for a refund, and reorder at the sale price.

Shipping

We do our best to process all orders same business day as they are received nevertheless, orders received in the afternoon will ship as soon as possible. Western Arms is not responsible for any fees and customs duties at country of import including Canada.

Ouroborialis LLC cannot be held responsible for any lost packages or shipping delays caused by carriers/customs clearance. If the post office loses your package, there is nothing we can do. Sorry for any inconvenience. 

Thank you

CONTACT INFORMATION

For any questions or concerns, contact us at:

By Email- ouroborialis@gmail.com